Terms and Conditions
These Terms and Conditions govern your use of Birdspin Casino and all services available at birdspin.com. The platform is operated by Fionex Holding LTD (registration number 15771) under Anjouan Gaming Board licence ALSI-202409044-FI2. By registering an account, you confirm that you have read and agreed to these terms in full.
1. Eligibility
To open and use a Birdspin Casino account, you must:
- Be at least 18 years of age
- Reside in a jurisdiction where online gambling is permitted under local law
- Not be self-excluded from Birdspin Casino or any applicable exclusion scheme
- Hold one account only — one per person, household and IP address
- Provide accurate personal details at registration and keep them current
Birdspin Casino reserves the right to request identity verification at any stage. Accounts opened with false information may be suspended and balances held pending investigation.
2. Account Registration and Security
Each player may hold one account. Duplicate accounts will be closed and bonuses voided. You are responsible for the security of your login credentials — do not share your password with anyone. Two-factor authentication is available in your profile settings and is recommended. Contact support immediately if you suspect unauthorised access to your account.
3. Deposits and Withdrawals
The minimum deposit and withdrawal at Birdspin Casino is £20 for most payment methods; cryptocurrency deposits start from £10. Deposits via Visa, Mastercard, Skrill, Neteller, Paysafecard and Jeton process instantly. Withdrawals are sent to the same method used for the most recent deposit.
| Transaction Type | Minimum | Daily Limit | Monthly Limit |
|---|---|---|---|
| Deposit | £20 (most methods) | Varies by method | Varies by method |
| Withdrawal (standard account) | £20 | £500 | £10,000 |
| Withdrawal (VIP) | £20 | Higher — see VIP terms | Higher — see VIP terms |
Deposited funds must be wagered at least 3 times before a withdrawal is permitted, even in the absence of an active bonus. This turnover requirement is an anti-money laundering measure under the terms of Anjouan licence ALSI-202409044-FI2. Up to three simultaneous withdrawal requests may be open at any time, with one request per payment method per 24-hour period.
4. KYC Verification
Identity verification is required before your first withdrawal. You must submit a government-issued photo ID, proof of address dated within three months, and in some cases proof of the payment method used. KYC processing is handled Monday to Friday, 09:00–18:00 GMT+2. Submitting documents in advance, before requesting a payout, avoids delays. Birdspin Casino may request updated documents at any point if your account activity triggers a review.
5. Bonus Terms
All bonuses at Birdspin Casino are subject to the conditions below. Individual promotions may carry additional rules stated on the promotion card.
| Condition | Standard Rule |
|---|---|
| Wagering requirement | 45x bonus amount (standard); 20x for VIP cashback |
| Maximum bet during bonus | £5 per spin / per round |
| Bonus validity | 5 days from activation |
| Activation deadline | 48 hours from bonus credit |
| Slots contribution | 100% |
| Table games contribution | 10% |
| Blackjack / Roulette contribution | 5% |
| Live dealer / jackpot slots | Blocked during active bonus |
| Free spin winnings cap | £100 per bonus stage |
Requesting a withdrawal before wagering requirements are met forfeits the bonus balance and any winnings derived from it. Only the original deposit amount is returned. Bonuses not activated within 48 hours expire automatically. If you fail to complete wagering within the 5-day validity window, both the bonus and associated winnings are forfeited.
6. Prohibited Activities
The following are prohibited and may result in account suspension, balance forfeiture and referral to relevant authorities:
- Opening more than one account to claim bonuses multiple times
- Use of automated software, bots or scripted tools
- Collusion with other players to gain an unfair advantage
- Fraudulent chargebacks or reversal of deposits
- Any form of money laundering or use of the platform for illegal financial activity
7. Game Fairness
All games use certified Random Number Generators supplied by independent studios including Pragmatic Play, NetEnt, Evolution and Play'n GO. Stated RTP percentages represent the theoretical long-term average and do not guarantee individual session outcomes.
8. Responsible Gaming
Deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion are available in your account settings. These tools are detailed in the Responsible Gaming page. Birdspin Casino may apply protective limits if account activity indicates signs of problem gambling.
9. Account Closure
You may close your account at any time by contacting support via live chat or email at [email protected]. Any verified real-money balance is returned to your registered payment method. Bonus balances that have not met wagering requirements are forfeited on closure.
10. Limitation of Liability
Birdspin Casino provides the platform on an "as is" basis. The operator accepts no liability for losses arising from technical failures, game interruptions or factors outside its reasonable control. Maximum liability for any verified claim is limited to the amount deposited in the relevant transaction period.
11. Changes to These Terms
Fionex Holding LTD may update these Terms and Conditions at any time. Material changes will be communicated via the registered email address or a notice on the Birdspin site. Continued use after changes are published constitutes acceptance of the revised terms.
12. Governing Law
These terms are governed by the laws applicable under Anjouan Gaming Board licence ALSI-202409044-FI2. Disputes that cannot be resolved through direct communication with Birdspin Casino support may be escalated following the process described in the licence terms. For queries, contact [email protected] or use the live chat function on the site.